General

Customer Service

Signing Naturally Curriculum Products

Returns and Refunds

Technical and Digital Media

General:

Q: Will any DawnSignPress videotapes be converted to DVD format?

A: Yes! Many of our video titles are available on DVD and we plan to have more in the near future. Please bookmark the "Go Shopping" section of our web site and check back often to find what's new on DVD.

Q: What is DawnSignPress's publishing criteria? Would you be interested in publishing my work?

A: Please refer to our Publishing Policy.

Customer Service:

Q: How long will it take to process my order if I order today?

A: Order processing is complete within 72 business hours from receipt of the order as long as prepayment is received or a purchase order is provided. Orders can also be processed on a same-day "rush" basis for an additional fee. Shipping times then need to be considered when determining a delivery time (see Shipping Policy for more information).

Q: What methods of payment do you accept?

A: We accept DISCOVER, VISA, and MASTERCARD credit cards. We also accept personal and company checks drawn on a U.S. bank in U.S. funds, money orders, and purchase orders. We do not accept COD's. (see our Purchase Policy for specific information on methods of payment).

Signing Naturally Curriculum Products:

A: Unfortunately, due to the very high cost of developing and producing these materials, we do not provide complimentary desk copies of the Signing Naturally Teacher’s Curriculums. However, we do provide 30-day examination copies for all of the Signing Naturally Teacher’s Curriculums upon request. Please contact our Customer Service Department for further details.

Q: If I buy a Signing Naturally Teacher's Curriculum do I get a free desk copy of the Student Workbook and Video?

A: For the 2008 release of Signing Naturally Units 1-6, the teacher’s set includes a Teacher’s Curriculum Guide, and a Teacher’s Answer Key. The Answer Key is a “copy” of all of the information from the Student Workbook and includes the two Student DVDs. No additional set of student materials is sent.

For Signing Naturally Levels 1, 2, and 3, if we are provided with the teacher’s name when the Curriculum is ordered, we will ship a corresponding copy of the Student Workbook and Videotext.

Q: How can I receive information regarding Signing Naturally Training Workshops in my area?

A: DawnSignPress sends periodic updates to a list specifically designed to distribute information regarding Signing Naturally Workshops. If you are not currently receiving this information, please email signingnaturally@dawnsign.com to be added to this list. If you are interested in hosting a workshop, you may call or send an email to joes@dawnsign.com.

Returns and Refunds:

Q: What happens if I receive a damaged or defective item?

A: Contact DawnSignPress for a return authorization number. If the damaged item is a book, we will issue a call tag for the book to be returned. If the defective item is a video, we will send out a replacement copy immediately. (see our Return Policy for specific information on returning items).

Q: How long does it take to receive a refund on a returned item?

A: For individuals, the return process takes approximately 30 days. If you have not received your refund within that time, please contact our Customer Service Department toll free at 800-549-5350 for assistance. For commercial accounts, a credit memo is issued upon return of the item, which can then be applied toward future orders. Refunds may be requested in writing six months after the credit memo date.

Technical and Digital Media:

Q: When I play a DVD in my DVD player, it will sometimes stop or "skip" periodically - why does it do this?

A: DSP produces both dual and single layer DVDs. Dual layer DVDs have more information than single layer DVDs. Depending on your DVD player and its capability to play both types of DVDs, you may experience a range from short interruptions to the DVD not playing at all. This is a standard problem in the DVD player industry. Please check your DVD player owner manual to find out if the format is compatible.

Q: Why does my DVD sometimes "skip" and the picture or sound becomes distorted?

A: Inspect the data side of the DVD (the blank side). Clear away any dust or other foreign particles with a soft cotton cloth, wiping from the center outward. Surface scratches on the data side can also cause problems when playing the DVD. Be sure to always carry the DVD by the edges and never touch the data side or put it face down on any surface.

Q: Can I play your DVDs on my computer? They play fine on my standard DVD player, but I cannot get them to play on my computer.

A: Please follow the steps below to assist you in the successful use of our DVDs on your computer:

For PC Users:

1. Verify that your computer has a DVD drive and not a CD-only drive (which is the same size.) A DVD drive should have the DVD logo on the front of the tray.
2. Verify that your computer has DVD player software. If not, you can download software from the Internet. There are many players that you can download for free. WinDVD and PowerDVD are popular choices.

For MAC Users:

1. Verify that your computer has an operating DVD drive. On your computer under the Apple, choose Apple System Profiler, click on Devices and Volumes. Check if a DVD drive is listed.
2. Verify that your computer has the appropriate DVD player software. Download Apple DVD Player from http://www.apple.com/software/

For both PC and MAC users: If you verify that you do have a DVD drive and appropriate software, and if other DVDs play in your drive without problems, please contact us. Have information about your computer ready including type of computer and model (for example Gateway G350, Dell Dimension 8300, or Mac G4, etc.), operating system (for example Windows 98, Windows XP, Mac 9.1, Mac OS X, etc.), and the name and version of the software you are using to play DVDs. This information will help us determine if you have a defective product.

Q: I do not live in the USA - will your DVDs work in my DVD player?

A: Check the DVD player format. If it is the standard DVD format, regardless of the region, our DVDs should work. Our DVDs are "Region Free," meaning that they will play on all standard DVD players. There are a small number of DVD players in some parts of the world that will only accept PAL format DVDs - in that instance, our DVDs will not work in your machine.

Q: I do not live in the USA - will your videos work in my VCR?

A: There are 3 major videotape formats found throughout the world:

1. NTSC
2. PAL (3 variations):
       PAL
       PAL - M
       PAL - N
   
3. SECAM

DSP produces videotapes in the NTSC (VHS) format, however we do convert our videotapes to the other formats listed on a special order basis.

For a listing of video formats that relate to your country, go to www.tabla.com/video_formats.html.